Operational Leadership & Frontline Insight
Your people know where the digital friction is—but do you?
Middle managers are the “sense organs” of your organisation. This article explores how digital adoption often fails because top-level strategies ignore the reality on the ground. Operational leaders are forced to patch gaps, find workarounds, and compensate for tech that doesn’t match the workflow.
“Digital transformation is not just about tech. It's about accelerating human capability.” — George Westerman, MIT Sloan Management Review
Effective tech adoption is not a monologue—it’s a dialogue. Organisations that involve frontline leaders in solution design see faster adoption, greater alignment, and stronger team morale.
Ask your middle managers: What’s slowing us down? Then, listen with intent. Consider an interim manager to move forward faster.
Next week: Why executives must stop confusing activity with effectiveness—and how to reclaim their leadership bandwidth.